About our survey
We value the feedback of our patients and send a survey a few days after their office visit asking patients to rate their care experience. This short questionnaire evaluates our physician and office staff performance, and lets us deliver the best possible care. To ensure we remain unbiased, we partner with an independent patient satisfaction survey company, Press Ganey of South Bend, Indiana. Press Ganey works with more than 10,000 healthcare organizations nationwide, including 50% of all U.S. hospitals, and they are recognized as an industry leader in helping organizations with performance improvement.
Who receives the survey?
The Clinical & Group CAHPS survey is administered by postal mail and email. Patients are randomly selected for the formal postal mail survey through an automated process managed by Press Ganey, and all selected patients will receive a formal postal mail survey within 1 – 2 weeks of their office visit. Any patient who does not receive a postal mail survey will receive an electronic survey via email if they have provided us with their email address.
About your comments
We are committed to posting all unedited positive and negative patient comments. However, we do not post comments that are profane, libelous, slanderous or risk the privacy of our patients.
We use the following survey questions to calculate the star rating for each of our physicians:
- During your most recent visit, did this provider explain things in a way that was easy to understand?
- During your most recent visit, did this provider listen carefully to you?
- During your most recent visit, did this provider give you easy to understand instructions about taking care of these health problems or concerns?
- During your most recent visit, did this provider seem to know the important information about your medical history?
- During your most recent visit, did this provider show respect for what you had to say?
- During your most recent visit, did this provider spend enough time with you?
- Using any number from 0 to 10, where 0 is the worst provider possible and 10 is the best provider possible, what number would you use to rate this provider?