Cancellation, Refund, Transfer & Weather Policy

Life Support Classes

• To obtain a refund for ACLS/PALS classes, a request must be submitted 14 calendar days prior to the start of the class. All refunds will incur a 20% processing fee on the full registration amount. Refund requests received after the class has started will not be honored.
• To obtain a refund for all other classes, a request must be submitted 7 calendar days prior to the start of the class. This applies to non-ACLS/PALS classes only. All refunds will incur a 20% processing fee on the full registration amount.Refund requests received after the class has started will not be honored.
• If you register within the cancellation period, a transfer or cancellation will not be allowed.
• Refund requests for medical reasons must be accompanied by a physician note and are considered on a case-by-case basis. Physician verification should be faxed to 571-472-1437 or emailed to MyInovaWell@inova.org.
• Fees paid for online course key codes are not refundable after they have been issued.
• Materials and cost of books may be refunded if unopened, in usable condition and returned within two weeks of class cancellation.
• Students who arrive after the class has started will not be permitted to stay and a refund will not be issued.
• Inova Well reserves the right to cancel classes due to low enrollment, inclement weather or other unforeseen circumstances. To reschedule or request a refund in these situations call 571-472-1400. Classes not rescheduled within 30 days of cancellation will automatically be refunded to the credit card used for registration. These non-registrant initiated cancellations, refunds and transfers will not incur a 20% processing fee.

• Inova Well will accommodate class transfer requests up to 14 days prior to an ACLS/PALS class date. Inova Well will accommodate class transfer requests up to 7 days prior to the class date for all other Life Support classes. All registrants are entitled to ONE transfer per class. Repeated request for transfers will not be granted.

• Information about cancellations due to inclement weather or an area emergency can be obtained by calling the Inova Well weather hotline at 571-472-1438. Class cancellations do not always follow local public school closings.
• To reschedule or request a refund for cancellation due to inclement weather or other unforeseen circumstances call 571-472-1400. Classes not rescheduled within 30 days of cancellation will automatically be refunded to the credit card used for registration. These non-registrant initiated cancellations, refunds and transfers will not incur a 20% processing fee.

Fitness Classes

• To obtain a refund for any Inova Fitness classes, a request must be submitted 7 calendar days prior to the start of the class. All refunds will incur a 20% processing fee on the full registration amount. Refund requests received after the class has started will not be honored.
• If you register within the cancellation period, a transfer or cancellation will not be allowed.
• Refund requests for medical reasons must be accompanied by a physician note and are considered on a case-by-case basis. Physician verification should be faxed to 571-472-1437 or emailed to MyInovaWell@inova.org.
• Inova Well reserves the right to cancel classes due to low enrollment, inclement weather or other unforeseen circumstances. To reschedule or request a refund in these situations call 571-472-1400. Classes not rescheduled within 30 days of cancellation will automatically be refunded to the credit card used for registration. These non-registrant initiated cancellations, refunds and transfers will not incur a 20% processing fee.
• Fitness classes cannot be prorated.

• Inova Well will accommodate class transfer requests up to 7 days prior to class date. All registrants are entitled to ONE transfer per class. Repeated request for transfers will not be granted.

• Information about cancellations due to inclement weather or an area emergency can be obtained by calling the Inova Well weather hotline at 571-472-1438. Class cancellations do not always follow local public school closings.
• To reschedule or request a refund for cancellation due to inclement weather or other unforeseen circumstances call 571-472-1400. Classes not rescheduled within 30 days of cancellation will automatically be refunded to the credit card used for registration. These non-registrant initiated cancellations, refunds and transfers will not incur a 20% processing fee.

Childbirth Education Classes and Maternity Tours

• To obtain a refund for any Childbirth Education classes, a request must be submitted 7 calendar days prior to the start of the class. All refunds will incur a 20% processing fee on the full registration amount. Refund requests received after the class has started will not be honored.
• If you register within the cancellation period, a transfer or cancellation will not be allowed.
• Refund requests for medical reasons must be accompanied by a physician note and are considered on a case-by-case basis. Physician verification should be faxed to 571-472-1437 or emailed to MyInovaWell@inova.org.
• Fees paid for the Understanding Birth eClass and Virtual Cesarean Birth Preparation class are not refundable after online access has been issued.
• Inova Well reserves the right to cancel classes due to low enrollment, inclement weather or other unforeseen circumstances. To reschedule or request a refund in these situations call 571-472-1400. Classes not rescheduled within 30 days of cancellation will automatically be refunded to the credit card used for registration. These non-registrant initiated cancellations, refunds and transfers will not incur a 20% processing fee.

• Inova Well will accommodate class transfer requests up to 7 days prior to class date. All registrants are entitled to ONE transfer per class. Repeated request for transfers will not be granted.

• Information about cancellations due to inclement weather or an area emergency can be obtained by calling the Inova Well weather hotline at 571-472-1438. Class cancellations do not always follow local public school closings.
• To reschedule or request a refund for cancellation due to inclement weather or other unforeseen circumstances call 571-472-1400. Classes not rescheduled within 30 days of cancellation will automatically be refunded to the credit card used for registration. These non-registrant initiated cancellations, refunds and transfers will not incur a 20% processing fee.

Personal Coaching Programs

• To obtain a refund for any Personal Coaching programs, a request must be submitted within 7 days of registering. All refunds will incur a 20% processing fee on the full registration amount.
• Refund requests for medical reasons must be accompanied by a physician note and are considered on a case-by-case basis. Physician verification should be faxed to 571-472-1437 or emailed to MyInovaWell@inova.org.
• Personal Coaching programs cannot be prorated.